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This General Terms (further “GT”) stipulate the terms and conditions for booking and use of WN Lab Hotel (“the Hotel”) rooms and facilities.  Upon entering our website and making an inquiry and/or requesting a reservation you agree to be bound by and to comply with these GT. 


WN Lab Hotel offers hotel rooms and apartments for short-term hotel accommodation or long-term lease (more than 30 days).  This GT shall apply to both hotel accommodation and lease contracts unless explicitly stated otherwise.  In case of contradiction between these GT and a booking offer for hotel accommodation or a lease agreement for long-term stay, the latter shall prevail. 

Hotel accommodation includes: 

  • Use of a hotel room/apartment;  
  • Free use of working desk; 
  • Free wi-fi; 
  • Free use of gym; 
  • Free use of underground parking upon availability; 
  • Laundry/dry cleaning (subject to additional charges); 
  • Room service (subject to additional charges); 
  • Use of communal kitchens (available to certain bookings only); 
  • Use coworking space; 
  • Access and use of rooftop and restaurant; 
  • Airport pick-up/shuttle (subject to additional charges). 

Above services and fare coverage may be subject to change by the Hotel or to specific commercial terms/packages/special prices applicable to particular reservations.  Services included in room charges and any additionally charged services shall be envisaged in the respective booking offer or contract confirmed/executed between the Parties.  In the absence of any such specific terms set out in the booking confirmation/lease contract the terms envisaged herein above shall apply. 


Reservations and bookings are subject to negotiation between the guest and the Hotel.  All bookings are subject to availability and the Hotel’s requirements as to minimum stay, booking guarantees and payment terms applicable at the time of booking request. 

Reservations and bookings are made online through our website or through our partnering online booking platforms.  Reservations by phone shall not guarantee stay in a particular room until the guest provides valid credit card number. 

By making an inquiry for reservation/booking request the Guest offers to conclude an accommodation contract which is subject to further confirmation by the Hotel. 

In response to an inquiry/booking request the Hotel provides to the Guest an offer containing information about rates, booking conditions and booking cancellation terms (if applicable) as well as other specific requirements that might be applied by the Hotel at the moment of the booking request.   

Any offer and/or reservation is subject to availability and seasonality. A booking will only be confirmed and thus guaranteed upon providing valid credit card details or upon pre-payment of your stay at least 72hours (about 3 days) before the date of arrival 

By receiving and confirming a booking offer (either on our online reservation system, or by signing a separate contract) the Guest enters into an accommodation contract with the Hotel.  Unless otherwise specified in the confirmed booking offer, it shall not ensure stay in a particular room until the Guest guarantees payment by providing a credit card number.  The Hotel may request upfront payment for certain bookings. 

The terms of a particular booking offer may be subject to change at any time until the offer is confirmed by the Guest unless a specific term of validity is specified in the offer.   

If a particular booking offer provides terms and conditions as to booking, payment, cancellation payments/guarantees which differ from the ones set out herein the terms of the offer shall prevail if an accommodation contract is concluded based on the terms of the same offer. 


A booking confirmation does not automatically guarantee accommodation in a particular room. Guaranteed accommodation/booking is available upon Guest’s providing a valid credit card number guaranteeing payment for the booked room covering the whole term of the reservation. 

A guaranteed booking may be cancelled or changed free of charge by the Guest not later than 24 hours before arrival date (date of arrival is considered to start at 12 pm of the respective day of arrival). Changes to guaranteed reservations are subject to availability and different booking terms which might be applied by the Hotel. In case of early cancellation, the Guest is advised to keep its cancellation confirmation in order to prove eligibility to free cancellation. 

In case of a cancellation within 24hours prior to arrival date or in case of a no-show on the day of arrival, the Hotel shall retain the room price for the wholly booked period. To reinforce the obvious, for non-refundable bookings the Hotel shall retain the room price for the wholly booked period 

Reservations made through external channels (other than WN Lab Hotel website) shall be subject to booking and cancellation rules applied by WN LAB Hotel rules applied by the external booking provider and the Hotel shall be bound by any such rules and conditions. 


Official check-in/check-out time is at 2pm. 

However, rooms are available for check-in to the Guest upon the date of arrival (subject to availability). For clarification, when a guest checks in between 10pm and 6am, the guests will be charged with a normal stay per night for the use of the room. 

Early check-in or/and late check-out are possible upon availability and subject to additional charges of EUR 30 for up to 4 hours early/late check-in/out.  For check-in/check-out earlier or later than 4 hours full room rate shall be charged.  For more details and applicable terms please dial 9 for reception or contact us at +359 88 450 3685 


The prices applicable are those specified in the booking offer confirmed by the Guest. The applicable prices are overall gross prices and contain all statutory taxes (including VAT).   

Gross rates include tourist charges which currently are 0.56 EUR per guest per night.  

In the case of amendments of taxes, fees or charges, or an effective introduction of new taxes, fees and charges unknown to the parties at the time of the booking, the Hotel retains the right to adjust the prices accordingly.  

Room prices may be changed unilaterally by the Hotel only in the case the period between contractual conclusion (booking confirmation) and contractual adjustment (including for long-stay rental contracts) is more than two months.  For long-term lease contracts adjustment of lease price shall be stipulated in each individual contract. 

Additional surcharges on top of the room rate and tourist tax shall be charged for additional services used by the guest in accordance with price list published by the Hotel on its website and available in the rooms and the premises. 

The full sum of accommodation charges for refundable and non-refundable rates are payable either 72hours (about 3 days) in advance or upon reservation but in any case, not later than at the check-in. In case the guest provided a credit card with incorrect details or insufficient funds during the reservation, the booking cannot be guaranteed. The Hotel or the partnering online booking platforms will notify the guest to rectify the situation. The Hotel has the right to refuse the guest to check-in when the latter has not paid his/her accommodation charges in advance or failed to provide a valid credit card with sufficient funds. 

Payment for use additional services are made immediately and/or upon check-out. 

The Hotel does not accept cash payments. Valid means of payment are EC card, Master Card, Visa Card or Debit Card.  

WN Lab hotel also gives the opportunity to accept payments directly from PayPal/Stripe or similar platforms. 


The Guests can request an invoice for their stay. As per the local legislation, the Hotel can issue such an invoice up to 5 (five) days after the issuance of the cash receipt of the Guest’s stay. The Guest shall provide the full invoicing details by email. Billing details include the company’s name, company type, registered office address and VAT number. If these billing details are not provided in good time,the Hotel cannot longer, according to the law,issue the invoice for the Guest.


The resale/re-rental and/or transfer of booked rooms by the Guest is not permitted. The assignment of use of booked rooms or sale of any claim against the Hotel is also not permitted. The Hotel is in these cases entitled to cancel the booking.  

Use of the hotel room for any purpose other than overnight accommodation is expressly forbidden. 


WN LAB Hotel and its staff welcome children of all ages on its premise. Kids up to the age of 12 stay for free when sharing a room with their parents or guardians. However, a second child up to 12 years old will incur an additional surcharge of 10 euros per night. In the case that an extra bed is required for the child, there will be an additional surcharge of 15 euros per night. Complimentary cribs are available upon request. Please note that children aged older than 12 years will be treated as adults for accommodation purposes.


The Guests may bring in the Hotel their pets subject to informing the WN LAB Hotel in the booking inquiry. We welcome only cats and dogs in the hotel and up to maximum of 25kg per pet. The WN LAB Hotel reserves the right to charge for pets additional fares which shall be included in the booking offer sent to the Guest in response to her/his booking request. Additional a cleaning surcharge of €10/stay/pet when the Guest has a pet staying in her/his room. The surcharge is payable upon check-in and immediately in case of extension of the initial stay.


Hotel rooms and other premises and facilities should be used without causing any damage or changing the premises (including but not limited to affixing any objects on the walls, windows or floors, painting, scratching or otherwise damaging the surface of the walls or furniture etc).   

As a condition for use of Hotel accommodation and facilities/services our Guests shall not use such premises/services for any purpose that is illegal or prohibited or which may damage or impair the Hotel, its staff and other Guests and visitors.   

Communal kitchens use (when available) is subject to these GT as well as other rules and conditions displayed in the premises of the communal kitchens. 

Use of gym facilities is subject to rules and terms displayed in the premises of the gym.  

Use of alcoholic beverages and food bought from outside the Hotel is not allowed in the hotel rooms and common space other than communal kitchens (if use is available to the Guest). 

The Guests should adhere to fire safety rules displayed on the printed materials/labels and signs in the Hotel.  Smoking is not allowed in the rooms and facilities of the Hotel.  If there are smoking areas they shall be clearly indicated by signs and labels.   

The Guests are not allowed to use in the rooms and other premises (including communal kitchens) their own electric appliances, candles, lamps and other devices not pertaining to the Hotel furniture and equipment. 

The Guests may bring in the Hotel their pets subject to informing the Hotel in the booking inquiry.  The Hotel reserves the right to charge for pets additional fares which shall be included in the booking offer sent to the Guest in response to her/his booking request.  

The Hotel may impose a penalty of EUR 100 for breach of non-smoking and/or fire safety rules envisaged above. 


Video surveillance cameras (CCTV) monitor the territory of the hotel. All information is recorded, checked in on digital media, and stored. Video surveillance is carried out to ensure the safety of guests, their property, as well as the property of the Hotel. By signing the registration card at check-in guests take note and do not object to the fact of using CCTV system on the premises of the Hotel (except for rooms). 


WN Lab Hotel assumes no responsibility for any unsaved valuables left in the room, public areas of the Hotel or car. 

Upon making a reservation the Guest agrees that the Hotel could take a deposit of EUR 100 for coverage of any damages caused, the latter shall be authorized and blocked on the Guest’s credit card.  The amount shall be blocked for the term of the stay of the guest at the Hotel plus three days.  Upon extending her/his stay at the hotel the Guest agrees that the deposit shall be authorised for additional term covering her/his extended stay plus three days.  In case the deposit may not be authorized on Guest’s credit card and no other credit card is provided within 24 hours, the booking/accommodation contract is cancelled.  The Hotel shall not accept cash deposits. 

If, during the stay of a Guest damages exceeding the amount of the deposit are discovered by Hotel staff, the Hotel reserves the right to require, upon its discretion, authorization of a higher deposit, or immediate payment of the damages.  If no such deposit/payment is provided by the Guest the accommodation contract is cancelled. 

All material damages incurred during the stay of the Guest, if not settled upon check-out, are to be charged to the credit card of the Guest against the deposit at the check-in, or if discovered later – within the term of the deposit envisaged above.  Damages exceeding the amount of the deposit shall be charged to the credit card of the Guest and in case the latter objects the liability for such damages the amount shall be blocked until the settlement of the case. 

The Hotel bears no responsibility of damages occurred during the stay of the guest of their car or personal belongings.  

To the extent permitted by law, the Hotel provides the services “as is” and hereby disclaim regarding services any warranties and conditions, explicit or implied, including but to limited to any warranties or duties as to merchantability, fitness for particular purpose, use, results or lack of negligence.  Further, the Hotel, its directors and staff shall not be liable for any indirect and consequential loss or damage, including loss of profit, loss of confidential or other information, business interruption, personal injury loss of privacy, failure to meet any duty arising out of or in any way related to the participation or inability to participate in or use the services, of provision of or failure to provide the services, or otherwise under or in connection with any agreement for use the Hotel services.  

Should there be disruptions or defects in the services of the Hotel, it shall, upon becoming aware of these or in the case of immediate complaint by the Guest, make every effort to rectify these. 

The Guest is obliged to take all reasonable measures to assist the Hotel in resolving the disruption and keeping damage to a minimum. 

The Guest is also obliged to inform the Hotel in good time of the possibility that unusually extensive damage could be incurred.  

Notwithstanding the damages that may be incurred, including indirect or consequential damages addressed above, the total liability of WN, its managers and staff shall not exceed the actual loss suffered up to EUR 1 000 or the amount of the charged room/service fees, whichever is higher. 


WN shall use, store and process your personal data collected for the purpose of using its services in accordance with applicable laws and regulations and its Personal Data Policy available at . 

Any services provided to our visitors and guests as well as their presence at the Hotel premises and the building (including the gym, communal kitchens and other common space) shall be subject to these GT and other rules and conditions that may be applicable to specific services and/or data protection policies available at The Hotel reserves the right to update these GT at any time and shall make the updated GT/other similar rules and conditions through its website/platform.